Vietnam Visa Expert and its partners (those who make the Vietnam Visa Expert products available to their customers), allow customers (“you”, “your”) to engage only in lawful, consent-based marketing practices on Vietnam Visa Expert’s platform. Emails sent on our platform must be requested, anticipated, personal and relevant. We do not allow unsolicited commercial emails or use of purchased lists of recipients who have not consented to receive emails from the customer. Our customers’ email practices must also comply with all applicable legal requirements in the jurisdictions where their email recipients reside.
This policy explains Vietnam Visa Expert’s (“we”, “us”, “our”) anti-spam requirements for using our platform. By using the platform, you agree to abide by this policy. These rules are not exhaustive and we reserve the right to suspend or terminate your account for any conduct that we in our sole discretion determine may negatively affect our platform, our customers, consumers, or our business.
To use Vietnam Visa Expert’s Platform, customers must:
All recipients of communications sent using the Service must have provided consent to receive the email from you prior to receiving any email via the Vietnam Visa Expert platform. Consent must be:
We do not allow any form of purchased, rented, or borrowed lists of recipients, except where each individual on the list consented to receive marketing emails from you. You may not use the platform to contact recipients who have not independently provided valid, documented consent.
All communications sent using the Vietnam Visa Expert platform must comply with CAN-SPAM. The following is a non-exhaustive list of CAN-SPAM requirements:
Contact List Abuse Prevention: Our contact list hygiene system uses sophisticated algorithms to assess the probability that a list does not use closed-loop authentication. We will lock any list that fails the hygiene system test. We automatically screen email campaigns for indicators of potential problems such as campaign size, billing plan selected, IP address of user, time between account creation and campaign scheduling, multiple credit card refusals, and user profile information (i.e., email address used, and specific words used in the subject or content of the campaign). Any email campaign that surpasses a threshold is held until the postmaster reviews and clears it. To protect our reputation, and that of our customers, we offer to help new customers upload their first large email distribution list. This allows us to view the contents of an email distribution list, with the customer’s permission. In addition, we help first time customers run a sample email campaign to a few select recipients from their list before sending to the rest.
As customers use: Our platform, the number of complaints they receive is tracked by an internal reputation system. Customers with a low number of complaints are not subject to the early warning monitoring or list upload restrictions. Larger lists shall not be uploaded by the customer with high number of complaints; rather, Vietnam Visa Expert will upload the list upon the customer’s instruction, and we will subject such lists to manual scrutiny.
Recipient Confidentiality: To further protect recipients from email abuse, recipients receiving email sent using the Service will only see their own names in the “To” field. No other recipients’ email addresses are visible.
Vietnam Visa Expert honors ISP policies (including, but not limited to, restrictions on number of connections, size of pipe, speed of sending servers, open relay off, reverse DNS enabled, RFC compliance). Authentication standards, such as sender policy framework (SPF), are used for outgoing email campaigns. Vietnam Visa Expert products distinguish between soft and hard bounces. Hard bounces are immediately flagged and suppressed from future mailings.
When we receive a complaint, we follow the following process:
Vietnam Visa Expert’s reserves the right to share the offending customer’s name and the fact that there have been complaints with any third party, including other providers of email services that the customer may use. If you believe that a Vietnam Visa Expert’s customer has sent emails on our platform in violation of this policy, please contact us at firstname.lastname@example.org.